Privacy policy

Privacy Policy

Last Updated: [Insert Date]

1. Introduction

Welcome to ARM ("Company," "we," "our," "us"). We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.afaqraqmiya.com (the "Site") or purchase our digital products.

Afaq Raqmiya Marketing Management L.L.C S.O
License Number: 1596878
Port Saeed, Dubai, United Arab Emirates
info@afaqraqmiya.com | +971555502382

By using our Site, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information You Provide
When you make a purchase, create an account, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Payment information (processed securely through Shopify Payments)

  • Any information you provide in communications with us

Information Collected Automatically
When you visit our Site, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages you visit and time spent

  • Referring website addresses

  • Cookie data (see Section 8 for more details)

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your digital product orders

  • Deliver purchased ebooks and digital content to your email

  • Communicate with you about your orders and respond to inquiries

  • Send important updates, policy changes, or security alerts

  • Improve our website and customer experience

  • Comply with legal obligations in the UAE

We DO NOT:

  • Sell your personal information to third parties

  • Share your data for marketing purposes without your consent

4. Legal Basis for Processing (UAE Compliance)

We process your personal information in compliance with UAE data protection laws and regulations. Our processing is based on:

  • Contract performance: To fulfill your digital product purchases

  • Legitimate interests: To improve our services and prevent fraud

  • Legal obligations: To comply with UAE business regulations

  • Your consent: When you agree to receive marketing communications

5. Sharing Your Information

We may share your information with:

Service Providers:

  • Shopify: Our e-commerce platform (view Shopify's Privacy Policy)

  • Payment Processors: To securely process your payments

  • Email Service Providers: To deliver your digital products and updates

Legal Requirements:
We may disclose your information if required to do so by law or in response to valid requests by public authorities in the UAE.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • SSL encryption for data transmission

  • Secure servers and firewalls

  • Restricted access to personal data

  • Regular security assessments

However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal and regulatory requirements in the UAE

  • Resolve disputes and enforce our agreements

If you close your account, we may retain certain information as required by law or for legitimate business purposes.

8. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

  • Remember your preferences

  • Understand how you use our Site

  • Improve website functionality

Types of Cookies We Use:

  • Essential Cookies: Required for site functionality and purchases

  • Analytics Cookies: To understand visitor behavior (Google Analytics)

  • Preference Cookies: To remember your settings

You can control cookies through your browser settings. Disabling cookies may affect your experience on our Site.

9. Your Rights

As a customer in the UAE, you have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your personal data (subject to legal obligations)

  • Object to processing of your information

  • Withdraw consent for marketing communications at any time

  • Lodge a complaint with relevant UAE authorities

To exercise these rights, please contact us at info@afaqraqmiya.com.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our Site and digital products are intended for adults aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately.

12. International Data Transfers

As our business operates in the UAE, your information may be stored and processed in the UAE or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your information in compliance with applicable laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or operational needs. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date.

Your continued use of our Site after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Afaq Raqmiya Marketing Management L.L.C S.O
Port Saeed, Dubai, United Arab Emirates

Email: info@afaqraqmiya.com
Phone / WhatsApp: +971555502382
Business Hours: Monday - Saturday, 9:00 AM - 10:00 PM (UAE Time)